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Service commitments

Here are PRV's service commitments, meaning what we promise you as a customer.

PRV is one of few patent and registration offices in the world that has quality certified its whole operation. We strive to be among the top authorities within our area regarding short delivery times and high processing and examination quality.

PRV’s task is to provide efficient and appropriate systems for the registration of industrial property rights. Further, it is to work to improve the conditions for enterprise and business through appropriate and qualitative information and service with regard to intellectual property.

PRV will continue to work to ensure that the competence of its operation and the information that is found in its registers benefit society in an appropriate and effective manner.

Operational development

We work continuously to develop our operation and our services from a customer perspective.
This means that we:

  • maintain short delivery times (see below for more information)
  • are professional and competent in our administration
  • provide efficient, interactive online services
  • are helpful and service-oriented
  • give clear and comprehensible decisions
  • maintain a dialogue with our customers
  • respond to feedback regarding our operation

Short delivery times

We know that short delivery times are important to our customers. At the same time we must, in certain situations, wait for database updates so that the examination will be of high quality. The time a case is set aside waiting for a customer to reply in connection with a notice can also affect the final delivery time.

In order to maintain short delivery times, we are dependent on complete and correct applications, that the time limits which apply for replying to a notice are kept and that the payment is made on time and as stated.

Operational goals

In our planning, we have set the following operational goals:

The Patent Department

For patents

  • In all PCT cases, the applicable delivery times (according to the convention) will be kept.
  • In all national patent applications, a technical notice will be served within the delivery times stated below:
    - In all patent applications filed without priority, or filed at the latest four months after the priority date, a technical notice will be served within 7 months from the filing date.
    - In all completed international patent applications, according to section 31 of the Patents Act, a technical notice will be served within 40 months from the priority date or the international filing date.
  • In all patent applications filed with priority, according to section 6 of the Patents Act, a technical notice will be served within 21 months from the priority date.
  • In 85 % of all national patent applications, a final decision will be delivered within 24 months. In 100 % of all applications, a final decision will be delivered within 36 months.
  • All oppositions to granted patents will be decided within 24 months from the opposition period's expiry.
  • In all commissions, all contractual commitments will be kept.

The Design and Trademark Department

For trademarks

  • In all international cases, the applicable time limits will be kept.
  • In all national trademark applications, the material examination will be completed and, if required, a notice served within 8 weeks.
  • All cases that PRV has the possibility to decide within 16 months, will be decided within 16 months.
  • Opposition cases (oppositions to registered trademarks/published international registrations) will be decided within 3 months from the date of completed correspondence.

For designs

  • In all design applications, the examination will be completed and, if required, a notice served within 8 weeks.
  • All cases that PRV has the possibility to decide within 16 months, will be decided within 16 months.
  • Opposition cases (oppositions to registered designs) will be decided within three months from the date of completed correspondence.

For personal names

  • In a case with a maximum of one notice, the decision to publish or a final decision will be reached within 10 weeks from the date the payment was made.

For periodicals

  • In cases that are ready for registration, the decision will be reached within 2 weeks.
    For commissions DVA / consultancy services DVA
  • In all cases, all contractual commitments will be kept.
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Organization number

PRV's organization number: 202100-2072

Consultancy services

We help you to explore your options.
PRV InterPat

Any questions?

PRV can answer your questions about patents, trademarks, designs, periodicals and personal names.

Contact customer service
+46 8 782 28 00
Customer service

Consultancy services

We help you to explore your options.
PRV InterPat

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Swedish Patent and Registration Office | prv@prv.se | Phone: +46 8 782 28 00