Order searches and delivery
When ordering search services, we recommend that you use PRV Information Secure for safe communications.
PRV Information Secure
For safe and secure handling of your assignment and delivery of your reports we recommend that you use PRV Information Secure. This web service is available in two different versions, depending on your needs, see below.
Single use password
On submitting an assignment you will receive an auto generated password that is linked to that specific search request. PRV Consulting Support will inform you when the assignment is ready to collect. The report is retrieved from PRV Information Secure by using the auto generated password.
For account holders
Reoccurring customers of PRV Consulting´s Search Services benefit from creating a personal account. With a password of your choice you can administrate your account; you have the possibility to sort and clean up your lists and to write comments. You get an overview of your ongoing assignments and delivered reports and you can easily order new assignments.
Delivery
Most of PRV Consulting's search services have a delivery time of 12 working days. For search services relating to trademarks, the regular delivery time is 7 weekdays.
For services where we have provided a cost estimate, the delivery time is calculated from the day of acceptance. A few services are delivered under specific conditions: this will then be clearly stated in the information leaflet. Should the delivery of a search report be delayed without any further notice, it will be delivered without any expenses on your part.
For safe orders and deliveries, use PRV Information Secure (opens in a new window)
Express delivery
When there is a need for a quick answer, you can order express delivery for a fee. The services Novelty search (patent) and trademark Pre-file search is delivered within 48 hours after placement of the order under special conditions.
For other services, we will provide a delivery proposal together with the cost estimate. Delivery times for services with a cost estimate are calculated from the day of your acceptance.
Please note that, due to third party transaction time, we can´t guarantee complete delivery of non-patent literature within 48 hours. However, in these rare cases we deliver remaining NPL as soon as possible.